Professional Learning Solutions for K-12 Educators

Research-based and written by practitioners in the field.

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Empower Employees to Meet Performance Goals

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Traditionally and still yet today, the majority of organizations train using limited blended solutions. The traditional curriculum consists of Instructor-Led modules with PowerPoint decks interspersed with in-class role-play, some limited online courseware, and on-the-job mentorship (nesting, double jack, and listening to calls). While this has been acceptable for organizations, there are better ways to train that result in more competent, confident Agents as well as reduced training time and costs. 

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We offer customer service, soft skills, and call center training through off-the-shelf call center training packages or the creation of completely customized blended solutions which can include eLearning. Our training solutions are designed to engage learners through scenario-based learning, providing enough contextual practice to retain the training material and better apply the skills once on the production floor.

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Our off-the-shelf and customized call center training & development solutions are designed to:

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• Reduce Training Time

• Provide Scalable Learning Solutions

• More Effectively Engage Learners

• Give Agents Better Ability to Retain Learned Information, Making Them More Confident Throughout Customer Interactions

• Provide More Natural Conversations, Elevate Performance and Enhance Customer Experiences

• Improve Agent Retention and Loyalty By Allowing Agents to Feel Better Prepared To Successfully Achieve Their Goals

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Make Your Training Accessible From Anywhere in the World

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