top of page

Professional Development & Teacher Training

Professional Learning Solutions for K-12 Educators
Research-based and written by practitioners in the field.
Empower Employees to Meet Performance Goals
Traditionally and still yet today, the majority of organizations train using limited blended solutions. The traditional curriculum consists of Instructor-Led modules with PowerPoint decks interspersed with in-class role-play, some limited online courseware, and on-the-job mentorship (nesting, double jack, and listening to calls). While this has been acceptable for organizations, there are better ways to train that result in more competent, confident Agents as well as reduced training time and costs. 
We offer customer service, soft skills, and call center training through off-the-shelf call center training packages or the creation of completely customized blended solutions which can include eLearning. Our training solutions are designed to engage learners through scenario-based learning, providing enough contextual practice to retain the training material and better apply the skills once on the production floor.
Our off-the-shelf and customized call center training & development solutions are designed to:
  • Reduce Training Time
  • Provide Scalable Learning Solutions
  • More Effectively Engage Learners
  • Give Agents Better Ability to Retain Learned Information, Making Them More Confident Throughout Customer Interactions
  • Provide More Natural Conversations, Elevate Performance and Enhance Customer Experiences
  • Improve Agent Retention and Loyalty By Allowing Agents to Feel Better Prepared To Successfully Achieve Their Goals
Make Your Training Accessible From Anywhere in the World
Management Consulting
Companies need to adapt to a competitive, dynamic market environment and we help them in the process. This includes analysis and optimization of business processes, staff training, and adaption of corporate structure and business strategy.
Customized training available
By Topic
Area of Education
School Levels
  • Kindergarten
  • Primary
  • Middle School
  • High School
  • University
  • Specialized Education



Training, Coaching & Lectures:
We teach with passion and believe in collaborative action, teamwork, and responsible leadership. 

Will Smith said 'the keys to life are running and reading' - life long learning, sharing knowledge and then getting up and going confidently in the direction of your dreams.

Our expert trainers and executive consultants are some of the top educators in the country and include Ivy-league professors, PhDs, and MBAs. 

This is why we started ZDR Consultants to learn, teach, share and grow together
Human-resources: (HR)
Provide expertise around employment practice and people management.
bottom of page